How to order
Pricing: Prices shown are $USD and may be subject to change without notice. Orders in other currencies may be accepted by quotation.
Accounts: Please complete our Account Application Form (also available at the rear of the catalog) and return the form completed. You may omit completing much of the form by attaching your standard credit reference sheet and completing just the additional information requested. Account application processing can take 2 to 3 business days.
New Customers: New customers may order immediately by paying via credit card, PayPal, bank wire transfer or Interac bank transfer. We accept Visa & MasterCard payments by phone or by fax or by e-mail. American Express & Discover cards are processed through our E-Invoice system; where we send you an electronic invoice that you pay on-line. American Express cards have a high rejection rate if there are any errors in the information you fill out on-line.
Purchase Orders: Purchase orders from established customers may be submitted verbally, by fax or by e-mail. Your PO will be acknowledged with an expected shipping date.
Verbal Orders: Call 610-906-3549. Customers accept responsibility for errors on verbal orders not confirmed by an e-mail or fax confirmation.
Minimum Order Quantity & Value: Some products may have a Minimum Order Quantity (MOQ) such as a full spool, full coil, full carton, etc. A minimum order value may be in effect for items where we do not have partial coils, spools or boxes available for a by-the-foot product. If the order quantity is less than the minimum order value, a processing fee of $25.00 may be applicable.
Most Orders Shipped Same Day: The vast majority of products are always in stock and can ship same day providing you order on-line, by fax or call by 11 AM EST. Fabricated items require more time - please call for a fabrication quote. Tadpole Tapes, Sleeve with Velcro and Welding Curtains can typically be produced in 2 to 3 days, however it can run 5 to 10 business days for large orders or if we are particularly busy. Other fabrications with complex shapes can take up to 15 business days. Please call for an estimate.
Shipping: Unless otherwise specified, orders will be shipped UPS ground, prepaid and billed or on your account. For Dealers or Distributors, Blind or Drop shipping to your customer is available - please specify on your PO if you will be providing a Packing List and send it to us ASAP. We can also use your carrier and account if you prefer.
Customer Service Excellence: We are focused on customer service; your assurance of the correct product, quality checked & delivered on-time. All products are RoHS compliant.